Terms of service

 

1) Introduction and effectiveness of the General Conditions

These general conditions of sale (hereinafter, the “General Conditions”) govern the remote purchase of products made available, via the internet, through the website https://shop.rigonidiasiago.it (hereinafter, the “Site”) in compliance with Italian legislation pursuant to Legislative Decree No. 206/2005 as subsequently amended and supplemented (hereinafter, the “Italian Consumer Code”).

Any information relating to the environmental, social or circularity characteristics of the Products (by way of example: “organic”, “natural”, “compostable”, “sustainable”, “low-impact”, or similar expressions) is provided by Rigoni di Asiago on the basis of objective, verifiable and up-to-date evidence. Such indications must be read with reference to the specific characteristics of the individual Product, as described in the relevant product sheet or in any supporting documentation referred to on the Site.

The seller of the products and owner of the Site is:

Rigoni di Asiago S.r.l.,

with registered office in Asiago (VI), via Guglielmo Oberdan n. 28,

Tax Code/VAT No.: 03722320243;

registered with the Vicenza Companies Register under No. 03722320243

REA: VI - 348475

certified email (PEC): amministrazione@pec.rigonidiasiago.com

email: info@rigonidiasiago.com

telephone: 0424 603611

(hereinafter “Rigoni di Asiago”).

The Site is dedicated to the retail sale of Products and is reserved exclusively for end consumers who purchase the Products for personal purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity.

If the user interested in making a purchase is not a Consumer, we invite them not to use the Site. For any purchases on behalf of their own entrepreneurial, commercial, artisanal or professional activity, we invite users to contact us for information at the following address: info@rigonidiasiago.com.

The consumer who accesses the Site to make purchases (hereinafter the “Customer”) is required, before submitting the order, to carefully read these General Conditions, which have been made available on the Site and which may be consulted at any time by the Customer on the Site and also through the link contained in the confirmation email for each order, so as to allow their reproduction and storage.

Contracts concluded with Rigoni di Asiago through the Site are governed by these General Conditions in compliance with Italian law. The language available for concluding the contract is Italian. Minors are expressly prohibited from making purchases on this Site.

2) Information and characteristics of the Products

The information, characteristics and price (including taxes and duties) of the various products for sale on the Site (hereinafter the “Product” or “Products”) are shown, together with their respective codes, on the page relating to each Product.

The visual representation of the Products on the Site, where available, normally corresponds to the photographic image accompanying the description sheet. It is understood that the image of the Products is solely for the purpose of presenting them for sale and may not be perfectly representative of their characteristics and quality, and may differ in colour and size. In the event of any difference between the image and the written product sheet, the description in the product sheet shall always prevail.

3) Instructions on how to place an Order and conclusion of the contract

To purchase the Products, the Customer must complete and submit the order form in electronic format, following the instructions provided on the Site.

In the event of errors, it will be possible to make changes to the data entered and to the cart up until the order and payment are confirmed. Once payment has been made, it will no longer be possible to make changes to the cart, without prejudice to the right of withdrawal referred to in point 7 of these General Conditions.

Following confirmation of the order, by submitting it through the Site, which constitutes a contractual proposal, the Customer acknowledges and declares that they have reviewed all the information provided to them during the purchase procedure and that they fully accept these General Conditions and the payment terms as set out herein.

Before submitting the order, the Customer will be shown a summary containing the essential characteristics of the selected Products, the total price, including applicable taxes and delivery charges, as well as any other relevant information made available pursuant to the legislation in force.

The contract entered into between Rigoni di Asiago and the Customer shall be deemed concluded upon acceptance of the order by Rigoni di Asiago. Such acceptance is communicated to the Customer by means of an order confirmation email containing a reference to these General Conditions, the order number, the shipping details, the list of Products ordered with their essential characteristics, and the total price, including delivery charges.

4) Shipping fee

Shipping fees vary according to the weight of the order:

• 0 – 5,000 g → €6.99

• 5,001 – 8,000 g → €7.99

• 8,001 – 10,000 g → €8.99

• 10,001 – 20,000 g → €9.99

For orders over €79.00, shipping is free.

5) Payment methods

The Customer may pay the price of the Products and the related delivery charges by credit card. The payment circuits available for purchases on the Site are:

Shopify Payments

Satispay

PayPal

To ensure maximum security, the Customer will complete the payment transaction directly on the bank's secure server.

The Site does not store the Customer's credit card number.

6) Transport and delivery methods

The Products purchased on the Site will be delivered to the address provided by the Customer during the purchase procedure in the dedicated “Shipping Details” field.

All purchases will be delivered by GLS express courier (hereinafter, the “Courier”).

Rigoni di Asiago is not responsible for unforeseeable delays or delays not attributable to it.

Once the Products have been shipped, the Customer may view the status of their shipment in the “ORDER DETAILS - SHIPPING METHOD” section of their account, where available.

In any case, except in cases of force majeure or fortuitous events, the Products ordered will be delivered within 48-72 hours starting from the day after the day on which Rigoni di Asiago confirmed the order to the Customer by means of the relevant order confirmation email.

Active delivery services (GLS):

The service includes 2 delivery attempts to the address provided at the time of order. After each attempt, a notice will be left. If the second delivery attempt is unsuccessful, the Customer will be contacted by Rigoni di Asiago to arrange delivery. If the Customer cannot be reached or is absent, the goods will be returned to the warehouse.

7) Right of withdrawal

The Customer has the right to withdraw from the purchase contract for any reason, without having to provide any explanation and without any penalty, except in the exclusion cases set out in point III below.

To exercise this right, the Customer must send a notice to Rigoni di Asiago within 14 days from the date of receipt of the Products or, if they wish to exercise the right of withdrawal before receiving the Products, the notice of withdrawal may be sent at any time before their receipt.

To give notice of withdrawal, the Customer may use the direct button/link made available on the site, use the form available for download here, or send Rigoni di Asiago an explicit statement of their decision to withdraw.

As an alternative to using the automatic function available on the site, the notice of withdrawal or the completed form may be sent to the following contact details:

Rigoni di Asiago S.r.l.

For the attention of Customer Service

via Oberdan, n. 28

36012 – Asiago (VI)

email: shop@rigonidiasiago.com

Once the notice has been received, Rigoni di Asiago Customer Service will open a return case and provide the Customer with instructions on how to return the Products, which will take place via a courier designated by Rigoni di Asiago itself.

The right of withdrawal is governed by the following conditions:

I. The right applies to the Product purchased in its entirety; therefore, if the Product consists of multiple components or parts, it is not possible to exercise the right of withdrawal for only part of the purchased Product.

II. In the event of exercise of the right of withdrawal, Rigoni di Asiago will refund the Customer the full amount of the returned goods, including the delivery charges paid for the order, within 14 days from the date on which the notice of withdrawal was received, without prejudice to Rigoni di Asiago's right to withhold the refund until the goods have actually been received or until the Customer has provided evidence of having sent back the goods, whichever is earlier. The refund will be made using the same payment method used by the Customer, unless otherwise expressly agreed with the Customer.

III. In order to benefit from free returns pursuant to article 8 below, the Products must be returned, where possible, in the same box in which they were received or, in any case, in a manner suitable to ensure their integrity during transport.

The right of withdrawal is excluded in the following cases:

- orders for Products that are liable to deteriorate or expire rapidly;

- orders for sealed Products that are not suitable for return for hygiene reasons or reasons related to health protection and that have been opened after delivery.

Therefore, for hygiene reasons and to protect Customers, the right of withdrawal applies only to Products purchased on the Site that can be returned to Rigoni di Asiago and placed back on the market without posing any risk to consumers’ health (therefore, products that have been properly stored and kept closed and sealed after delivery).

In cases where the right of withdrawal is excluded, Rigoni di Asiago will return the purchased Products to the Customer, charging the Customer for the shipping costs.

8) Free Returns in the event of exercise of the right of withdrawal

As a more favourable condition for the Customer, Rigoni di Asiago bears in full the shipping costs for returning the Products in the event the right of withdrawal is exercised.

In order to benefit from this free return shipping, the Customer wishing to exercise the right of withdrawal must follow the procedure set out in article 7 above and wait to be contacted by Rigoni di Asiago to arrange the handover of the Products to the Courier.

9) Warranty and lack of conformity

In the event of lack of conformity of Products sold by Rigoni di Asiago, the Customer must contact Customer Service using the dedicated contact form, available here. It is also possible to call the Toll-Free Number 800 851 451, available Monday to Friday, from 8:45 am to 1:00 pm and from 2:45 pm to 6:30 pm, excluding public holidays, or alternatively send an email to shop@rigonidiasiago.it.

The legal guarantee of conformity provided for by articles 128 et seq. of the Italian Consumer Code applies to the sale of the Products. In the event of a lack of conformity, the Customer is entitled to the remedies provided for by law, within the limits and subject to the conditions applicable to the nature of the Product, including, where possible and insofar as compatible with the type of goods, replacement of the Product, or a price reduction or termination of the contract in the cases provided for by law.

Any action to enforce rights in respect of a lack of conformity becomes time-barred 26 months after delivery of the Product. Unless proven otherwise, any lack of conformity that becomes apparent within one year of delivery of the Product is presumed to have existed on that date, unless such presumption is incompatible with the nature of the Product or with the nature of the lack of conformity.

For Products that are by their nature perishable or subject to expiry within a short period, it remains advisable for the Customer to report the defect without delay, in order to allow the necessary checks to be carried out.

10) Errors and limitations of liability

The information relating to the Products provided through the Site is constantly updated. However, it is not possible to guarantee the complete absence of errors, for which Rigoni di Asiago cannot therefore be held liable, except in cases of wilful misconduct or gross negligence.

Rigoni di Asiago reserves the right to correct errors, inaccuracies or omissions even after an order has been submitted, or to change or update information at any time without prior notice, without prejudice to the Customer’s rights under these General Conditions and the Italian Consumer Code.

Except in cases of wilful misconduct or gross negligence, any right of the Customer to compensation for damages or to the recognition of an indemnity is excluded, as is any contractual or non-contractual liability for direct or indirect damage to persons and/or property caused by the non-acceptance or non-fulfilment, even partial, of an order.

11) Complaints

Any complaint must be submitted to Rigoni di Asiago using the dedicated contact form, available here. It is also possible to call the Toll-Free Number 800 851 451, available Monday to Friday, from 8:45 am to 1:00 pm and from 2:45 pm to 6:30 pm, excluding public holidays, or alternatively send an email to shop@rigonidiasiago.it.

Rigoni di Asiago undertakes to respond to all requests received within a maximum of 7 working days.

12) Out-of-court dispute resolution

For any disputes arising in relation to the validity, interpretation, performance or termination of the contract, the Customer may refer the matter to an Alternative Dispute Resolution (ADR) body, in accordance with the conditions set out in that body’s rules and the provisions of Legislative Decree No. 206/2005 (Italian Consumer Code), articles 141 et seq.

The right to bring the matter before the ordinary courts remains unaffected.

13) Applicable law and competent court

The sales contract between the Customer and Rigoni di Asiago is deemed to be concluded in Italy and is governed by Italian law. For the resolution of disputes relating to the interpretation, performance or termination of these General Conditions or of individual purchase orders, exclusive jurisdiction shall lie with the court of the place of residence or domicile of the Consumer, if located within Italian territory; in all other cases, territorial jurisdiction shall lie exclusively with the Court of Vicenza, to the exclusion of any other competent court.

14) Provision and processing of personal data

The personal data provided by the Customer will be processed by Rigoni di Asiago by both electronic and paper-based means, in compliance with privacy legislation, for purposes connected with the performance of the contract entered into, to carry out the related tax obligations and for any related communications that may become necessary.

The provision of such data is mandatory for the purposes indicated above; failing this, the company will be unable to process the order correctly.

The full privacy notice regarding the processing of personal data is available here.